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CRM and Business Intelligence Industry Experts

Featured Guru

	William McKnight President McKnight Associates *Expert in Data Warehousing & ROI*
	Bill Inmon Founder billinmon.com LLC *The "Father of Data Warehousing"*
	Ralph Kimball Dimensional Data Warehouse Guru Ralph Kimball Associates *Author of "The Data Warehouse Toolkit"*
	Yogesh Malhotra,Ph.D. Founding Chairman and CKO BRINT Institute *Thought leader in Knowledge Management*
	Carl Frappaolo Executive Vice President and co-founder Delphi Group *Knowledge Management*
	Ginger Cooper Founder and President CRM Association *SFA/CRM industry observer*
	Thomas M. Koulopoulos President and Founder Delphi Group *One of industry's most prolific thought leaders on Portals and author of six books*
	Kurt Thearling, Ph.D. CRM Consultant *Co-Author of "Building Data Mining Applications for CRM."*
	Dick Lee Principal High-Yield Marketing *Author of "The Customer Relationship Management Survival Guide"*
	Jill Dyche Vice President Baseline Consulting Group *Author of "The CRM Handbook"*
	Ramana Venkata Co-Founder & Chief Technology Officer Stratify, Inc *Knowledge Management*
	Douglas Hackney President Enterprise Group Ltd. *Expert in Data Marts*
	Nigel Pendse Lead Author The OLAP Report *Expert in OLAP*

More Industry Experts

Claudia Imhoff, Ph.D.	President Intelligent Solutions, Inc. *Author of "Corporate Information Factory"*
Don Peppers	Founder Peppers and Rogers Group / Marketing 1to1, Inc. *Coined the phrase "one to one marketing"*
Larry P. English	President and Principal INFORMATION IMPACT International, Inc. *Expert in "Knowledge Management and Information Quality Improvement"*
Martha Rogers Ph.D.	Founder Peppers and Rogers Group / Marketing 1to1, Inc. *Co-Authored five books CRM and One-To-One*
Patricia Seybold	Founder, CEO, and Author Patricia Seybold Group, Inc. *Author of "Customers.com"*

FEATURES

Business Performance Management

SAS - Cognos - Business Objects
Hyperion - Comshare - PeopleSoft
Gartner - Meta Group

Events

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White Papers

�	CRM Solutions in Regulated Industries - Astea International 4/23/2002
�	White Paper Offers Nine Steps to Predict Returns From CRM Investments - Akibia Consulting 4/3/2002
�	The Mid-Market of Customer Relationship Management Goes Mainstream - FrontRange Solutions 11/1/2001
�	Building Customer Relationships That Last - FrontRange Solutions 9/1/2001
�	DMR Consulting Managing Director of CRM Connie Whitmore shows why it's critical for enterprises to implement CRM: fujitsu.com article - DMR Consulting 8/29/2001

CRM 101 Articles

�	NetSuite Adds Business Intelligence and Analytics To Real-Time Dashboards - 1/22/2004
�	Business Objects' Acquisition of Crystal Decisions Holds Promise - 8/4/2003
�	HYM Press Releases Dick Lee's new book, Strategic CRM: the complete implementation manual - High-Yield Marketing 3/5/2002
�	The Guide to Customer Matching Systems - Raab Associates 2/19/2002
�	The Guide to Customer Management Systems - Raab Associates 2/19/2002

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