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Industry Analysts

- AMR Research

- Datamonitor

- Delphi Group 

- Gartner

- IDC

- META Group

- Patricia Seybold 

 

 

Featured Research
Opportunities in North American Call Center Markets to 2005 - This Datamonitor report analyzes the United States call center market by dividing it into 17 different vertical markets, including insurance, government, healthcare, telecommunications and technology.

Download/View the brochure (PDF) at Datamonitor

 - Datamonitor 

 

Events
"How Do I Create and Manage My CRM Portfolio - Especially When My IT Budget Is Under Fire?"
A free one-hour META Group teleconference 

Thu, Nov 8, 2001
11:30 am to 1:00 pm ET 

>> Register

 
Books

Essential Guide to Knowledge Management, The: E-Business and CRM Applications
by Amrit Tiwana

 
Web Sites

Featured Web Site
Data Mining and CRM   www.thearling.com - By Kurt Thearling, Ph.D.
 Information on Data Mining and CRM technology (Tutorials, White Papers, etc.)

Data Mining Tutorial

 
 
 
 

Datamonitor plc is a premium business information company specializing in industry analysis. It helps 5000 of the world's leading companies, to address complex strategic issues. Through their proprietary databases and wealth of expertise, they provide clients with unbiased expert analysis and in-depth forecasts for six industry sectors: Automotive, Consumer Markets, Energy, Financial Services, Healthcare, Technology. Datamonitor maintains its headquarters in London and has regional offices in New York, Frankfurt, and Hong Kong.

Datamonitor’s reports provide a consummate mix of market data, market intelligence and insightful analysis. Based on exclusive quantitative and qualitative research Datamonitor’s market reports combine insight derived from over 10 years of experience in all its key markets. Clients will immediately benefit from Datamonitor’s unrivalled perception that comes from blending a thorough understanding of current and future market issues with genuine industry expertise. The result is strategic market intelligence that is vital to market sizing, forecasting and business decision making.
 

Featured Reports
The Future of Intelligent Relationship Management

Source: Datamonitor, Published Date: 08/01/2001, Price: $3995

View a pdf summary of this Report

Online CRM Building Better Customer Relationships

Source: Datamonitor, Published Date: 07/01/2001, Price: $2400

View a pdf summary of this Report

Automotive CRM

Source: Datamonitor, Published Date: 05/25/2001, Price: $2895

View a pdf summary of this Report

Sales Force Structures and Strategies 2001: A Case Study Analysis of Effective Sales Force Management

Source: Datamonitor, Published Date: 05/02/2001, Price: $5800

View a pdf summary of this Report

eSales Software Markets to 2005

Source: Datamonitor, Published Date: 04/01/2001, Price: $3995

View a pdf summary of this Report

CRM Distribution strategies in North America to 2005

Source: Datamonitor, Published Date: 03/01/2001, Price: $3995

View a pdf summary of this Report

US Customer Relationship Outsourcing to 2005

Source: Datamonitor, Published Date: 03/01/2001, Price: $3995

View a pdf summary of this Report

European eMarketing Software Markets

Source: Datamonitor, Published Date: 03/01/2001, Price: $3995

View a pdf summary of this Report

eCRM Strategies in US Financial Services

Source: Datamonitor, Published Date: 08/15/2000, Price: $3215

View a pdf summary of this Report

Analytical CRM in North America

Source: Datamonitor, Published Date: 06/01/2000, Price: $3995

View a pdf summary of this Report

Datamonitor Research

Technology solutions: CRM sales will treble by 2004 

CRM software: US sales worth $10.5 billion more than Canadian in 2005

Profiles: United States - eMarketing software
CRM: Operational and Analytical   

Marketing Automation 
News and Views, Tools and Technologies, Industry Buzz, Success Stories and more...Chordiant, E.piphany, Unica, Xchange...

 

Insight Into  Siebel 7  

Smart Web Architecture; industry-specific versions; employee and partner relationship management. According to recent research, Siebel has about 24 percent of the CRM market.

 

eCRM Strategies in US Financial Services   
Datamonitor's eCRM Strategies in US Financial Services is the definitive guide to successful Customer Relationship Management solutions incorporating all channels of distribution and customer communication. This study boasts case profiles of 6 leading financial services institutions and 3 non-financial services frontrunners in eCRM that provide useful data on the best eCRM strategies in today's business world.

 

 
 

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