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[nav_crm_events.htm]
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| TOP
STORIES |
Meridien
Research: CRM Spending Hits a Wall
Meridien predicts significant further market consolidation among
suppliers as financial institutions' spending increases flatten
through 2003. Global retail CRM spending in 2002 will stay
essentially level compared to 2001 at US$6.7 billion, with no
significant expansion expected until 2004, while financial
institutions struggle to master the complexity of channel
integration and deal with the cost of building and maintaining an
effective, robust data warehouse infrastructure to support a wide
variety of analytical decision support applications.
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SPSS
New version of leading data mining software makes CRM analytics as
easy as 1-2-3. 12/27/01
Clementine 6.5, the latest version of the leading data mining
software from SPSS Inc,. includes a new Clementine Application
Template (CAT) for customer relationship management (CRM). The new
CAT will help users get a jump-start on data mining projects for CRM,
and focuses on increasing lifetime customer value, reducing customer
turnover or ``churn,'' and predicting promotional response rates.
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Survey.com
Study Finds PeopleSoft CRM Solution Best Designed to Meet Needs of
Mid-Market Companies
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Visual
Insights Says With 14.1 Million More Consumers Expected to Shop
Online This Quarter, Advanced Web and CRM Analytics Solutions Rank
High On Retailers' Holiday Wish Lists.
Web analytics, as a
category, grew more than 200 percent to $425 million in 2000, from
$148 million in 1999 and could be worth $4 billion by 2004 (source:
Aberdeen Group). In fact, analytics is the fastest growing area of
CRM, averaging annual growth of 82 percent through 2004.
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Siebel
Systems Ships 20 Siebel 7 Industry Applications
Out-of-the-Box Industry Functionality Captures Customer Management
Best Practices, Minimizing Customization and Significantly Lowering
Total Cost of Ownership. With the release of Siebel 7 Industry
Applications, Siebel Systems provides out-of-the-box-support for the
following seven new industries: wireless communications, media, oil
& gas, medical products, chemicals, retail, and travel and
hospitality.
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PwC
Consulting Research Shows Companies Have Not Achieved 'Channel
Mastery' in CRM
The research depicts a global corporate community that clearly
recognizes the importance of deploying CRM programs but has fallen
short of harnessing the collective channels and processes necessary
to provide a better, more consistent customer experience.
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Gartner
Accepting Nominations for Its Semiannual CRM Excellence Award
"This prestigious award is presented to enterprises that are
leaders in this space and have arrived at CRM maturity by having a
complete understanding of their customer's needs, which ultimately
translates into revenue, optimized profitability and increased
customer satisfaction.''
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Chordiant
Software Launches New Insurance Market Initiative
Using the JX Architecture(TM), the Chordiant Insurance Industry
Initiative software will provide an enterprise-wide, consistent view
of the customer relationship (Customer Profile, Contact History and
Transactions in progress), real-time business process automation,
and integration applications to automate customer-centric services,
sales and retention processes.
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J.D.
Edwards Releases Second Integrated Version of Collaborative CRM
Solution
CRM version 1.1 leverages the company's collaborative XPI(TM) (eXtended
Process Integration) technology to integrate customer-facing
applications with both OneWorld� and WorldSoftware(TM). The
integrated release comes less than a month after J.D. Edwards
completed the acquisition of CRM supplier YOUcentric.
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PeopleSoft
Expands Industry-Leading Enterprise Performance Management Suite
- 12/17/2001
PeopleSoft
today announced the immediate availability of its new 8.3 Enterprise
Performance Management (EPM) applications. Continuing its record for
on-time delivery, PeopleSoft's new pure internet applications
include Business Planning and Budgeting, Customer Behavior Modeling
(CBM), Workforce Planning, and four new solution-specific data
warehouses. The new applications provide continuous planning
capabilities so companies can rapidly respond to shifts in their
businesses and adjust strategies accordingly.
|
 Intelligent
Enterprise announces the "The Dozen 2002" - 12 IT Solution
Providers Most Strongly Enabling the Development of
"Intelligent" Enterprises
IBM
heads up "The Dozen", followed by Microsoft and Peoplesoft.
The complete list of the 2002 Dozen includes:
In
addition to The Dozen, Intelligent Enterprise's special January 1,
2002 edition offers a companion feature highlighting 48
"Companies to Watch" as strong contributors to the
development of intelligent enterprises. These Companies to Watch are
divided into four key categories of intelligence, integration,
infrastructure, and collaborative commerce.
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The
Dozen 2002
1.
IBM Corp.
2. Microsoft
Corp.
3. Peoplesoft Inc.
4. SAP AG
5. Business
Objects SA
6. BEA
Systems Inc.
7. Unica
Corp.
8. Informatica
Corp.
9. Siebel Systems Inc.
10. Veritas Software Corp.
11. Intel Corp.
12. Cognos
Inc.
>>Read
Full Story
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IBM
Launches Management Services For Customer Relationship Management
12/12/2001
IBM
introduced a managed customer relationship management (CRM) service
to help accelerate and reduce the risk of CRM deployment at
mid-to-large size enterprises. The new offering -- called IBM CRM
Management Services -- will address a worldwide market for CRM
operations management that is expected to grow to $82.7 billion in
2005 (IDC, June 2001).
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P&G
Pharmaceuticals Chooses Industry-Specific CRM solution from Dendrite
12/12/2001
Procter
& Gamble Pharmaceuticals Tuesday announced it has completed a
rollout of Dendrite's (Nasdaq: DRTE) sales force automation and
analytics applications. Thus far, 1,000 employees in the United
States and Canada are using the system, which eventually will be
deployed in 10 countries.
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Gartner
Dataquest Says CRM Software Vendors Are Struggling Through Difficult
Year 12/13/2001
Gartner's
high-tech research arm, Dataquest, predicted that total CRM software
revenue for 2001 will grow 8 percent to US$3.6 billion from year
2000 levels. Last year, revenue leaped 89 percent from 1999 levels,
according to Dataquest. Dataquest also projected that growth will
remain flat in 2002, with new license revenue again totaling $3.6
billion. By 2003, it expects the CRM software market to grow 10
percent to $4 billion.
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GROOVE
NETWORKS AND ZYMAN MARKETING GROUP ANNOUNCE PARTNERSHIP - Companies
Combine Forces To Develop First-Ever Marketing Desktop Solution.
12/04/2001
As
a result of this partnership, Zyman Marketing Group will build its
Zyman Marketing Desktop, an enterprise solution designed to enhance
collaboration, communication and productivity for improved marketing
results, on the Groove decentralized collaboration platform.
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Groove
Networks, founded
by Lotus Notes creator Ray Ozzie, recently received a $51 million
investment from Microsoft Corp.
Zyman
Marketing Group is the leading
provider of strategic marketing knowledge and solutions founded by
Sergio Zyman, former Chief Marketing Officer for The Coca-Cola
Company
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Unica: A
Perfect Model for Marketing Automation
�During the next 3 years more
organizations will implement full marketing automation
solutions, extending beyond the customer management into brand
management and resource optimization,� predicts Yuchun Lee,
co-founder and CEO of Unica
Corporation, in an interview with IntelliBusiness.
>...more
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| SUCCESS
STORIES |
Teradata,
a division of NCR Corporation (NYSE: NCR), announced that EXAMIND
AG, an application service provider based in Augsburg,
Germany, selected a Teradata� data warehouse. Teradata
will support the data warehousing and customer
relationship management (CRM) needs of EXAMIND AG's
e-business customers that use the Internet as their
primary sales channel for products and services. |
Fujitsu
Computer Products of America Deploys salesforce.com's
Online Customer Relationship Management Solution
12/03/2001
"Salesforce.com's CRM solution strengthens our
partner and customer relationships, and enables us to
collectively focus on delivering significantly more value
to customers at all points in the distribution
chain," said Lorne Wilson, vice president of channel
sales and marketing, Fujitsu Computer Products of America,
Inc. |
| BT
signs Siebel for CRM service
Source: ZDNet
The
service will bring customer relationship management tools
to small and medium-sized firms in the UK.
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| Commerzbank
hopes to boost sales through better CRM
Source: CW360
The
bank is this week due to complete the roll-out of a Siebel
Finance CRM system to over 20 sales desks in its
London-based securities business.
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Case Studies |
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Marketing
Automation
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| News
and Views, Tools and Technologies, Industry Buzz,
Success Stories and more...Chordiant, E.piphany,
Unica, Xchange...
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Insight
Into Siebel
7
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Siebel
Systems Ships Siebel 7
Siebel
Sales 7
Siebel Marketing 7
Siebel Call Center 7
Siebel Field Service 7
Siebel Professional Services Automation 7
Siebel eService 7
Siebel eMail Response 7
Siebel Interactive Selling 7
Siebel
Partner Relationship Management (PRM)
Siebel
Employee Relationship Management (ERM)
Analytics
Everywhere
20 Siebel Industry Applications
>>
More...
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Featured
Research |
CRM
in Financial Markets; Trading on customer value
-Datamonitor
CRM
will be a top priority for financial markets institutions
over the next two to three years as the Internet becomes a
critical distribution channel for serving global clients
with a greater emphasis being placed on value-added
services.
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