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Orange,
CA (October 1, 2001) —Centergistic
Solutions, a leading provider of performance monitoring
solutions, today announced its participation in RightNow
Technologies’ Solution Partner Program. RightNow is a leading
provider of Internet-based customer service solutions with more
than 1,100 customers worldwide.
Centergistic Solutions provides
award-winning real-time communications and performance
monitoring solutions to help companies measurably increase
productivity. Its flagship product, AgentView®
Enterprise, allows multi-media contact centers to obtain real
time information about performance, alerting management and the
workforce to changing conditions that require action.
RightNow Technologies’ RightNow
eService Center shifts high cost service transactions, via phone
or email, to lower cost transactions via self-service,
empowering customers to find their own answers. RightNow
eService Center is a Web-based, scalable solution that responds
instantly to changes in customer demand, such as seasonal
spikes, product introductions, recalls, sales
promotions—anything that shifts a company’s service capacity
requirements.
AgentView integrates with
RightNow eService Center to deliver intelligent, real time data
on productivity throughout the Web-enabled customer service
center. Combining AgentView with RightNow provides up to the
minute information on critical statistics such as how many
customers are being assisted by a live agent, how many times the
knowledge base has been accessed, and how many trouble tickets
have been resolved.
"We are delighted to have
Centergistic join our partnering program," notes Beverly
Ulbrich, vice president of business development at RightNow
Technologies. "Together we are establishing new methods of
information management, and we enhance one another’s strengths
to provide the most comprehensive service experience
possible."
"We are excited about
partnering with RightNow," said Chris Capo, manager of
business development at Centergistic. "RightNow is a leader
in the eService industry and we are looking forward to working
with them to deliver value added performance measurement
capabilities. RightNow delivers valuable applications, we
provide software that helps maximize the use of those
applications."
About Centergistic Solutions
Centergistic Solutions helps make
data make sense. The company provides enterprise wide real-time
communications, and performance monitoring products for
multi-media contact centers and general businesses, throughout
the world. They also provide professional services. The
company's subsidiary, Lynch, Young & Company, provides
contact center consulting services. Centergistic Solutions is
headquartered in Orange, California, with offices throughout the
U.S. as well as international distribution.
For more details on the
information contained in this release or Centergistic Solutions
and its line of products and services, call 800 387-0264 or
visit www.centergistic.com
About RightNow Technologies
RightNow Technologies is a leading global provider of proven
Internet customer service solutions that deliver rapid
return-on-investment. RightNow was named the second
fastest-growing independent software company in the U.S. by
Softletter, an industry newsletter. RightNow’s comprehensive
solutions include Web-based self-service, email response
management, live chat and collaboration, and service analytics.
These solutions feature integrated product architecture, highly
intuitive interfaces, and centralized workflow management –
all based on a proprietary customer-driven, self-learning
knowledge base.
RightNow customers include Air
Canada, Ben & Jerry’s, Black & Decker, Motorola, Nike,
Pitney Bowes, Sanyo, Social Security Administration, Sprint, and
more than 1,100 other organizations in a wide range of vertical
markets.
Founded in 1995, RightNow has
offices in Bozeman, Dallas, London, Munich, Sydney and Tokyo.
RightNow’s products are available in 15 languages worldwide.
To learn more, visit www.rightnow.com
or call 877-363-5678 or 406-522-4200.
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