Good Ideas Are Not Enough: Adding Execution Muscle to Innovation Engines - Accenture  2/17/2003
Despite the challenging economy, a survey Accenture conducted with Chief Executive magazine subscribers confirms that most senior executives continue to recognize the importance of innovation for growth�two-thirds of the respondents said innovation is one of the five most important factors required to succeed and sustain competitive advantage. But it also appears that many promising ideas are not commercialized.

XTRA Lease Selects Pivotal for Sales and Marketing - Pivotal  8/13/2002
Pivotal Corporation, the leading provider of sensible customer relationship management (CRM) software for mid-sized enterprises, today announced that XTRA Lease, a division of XTRA Corporation, and one of the largest trailer leasing companies in North America, has selected Pivotal to enhance customer service by personalizing sales and marketing activities. XTRA Lease will use Pivotal to set a new standard of personalized customer service in the transportation industry.

State Street Selects Onyx Software as Its Global CRM Standard - Onyx Software  8/7/2002
State Street will implement the Onyx solution worldwide across multiple divisions, including sales and marketing, relationship management, and client service. The company intends to use Onyx as a tool in building and enhancing client relationships and measuring the effectiveness of sales, marketing and service activities.

How the Auto Industry Should Embrace CRM - Strategy+Business  5/19/2002
Information technology is a costly enabler of customer relationship management (CRM). But CRM programs coupled with smart technology and strategy may soon mean the end of the road for mass marketing in the auto industry.

Insurers Buoy Their Distribution Channels with CRM - Case Studies from Meridien Research - Meridien Research  5/14/2002
Insurance companies are investing in CRM projects to support their distribution partners--agents, brokers, and financial advisors. A new report from Meridien Research presents case studies of successful implementations at Horizon Blue Cross Blue Shield of New Jersey, W. R. Berkley Corporation, and the Westfield Group/Ohio Farmers Insurance Company.

Siebel Systems Delivers First Multichannel CRM Suite for the Travel, Transportation, and Hospitality Industries - Siebel  5/13/2002
Comprehensive Out-of-the-Box Industry Functionality of Siebel eTravel 7, Siebel eTransportation 7, and Siebel eHospitality 7 Enables Companies to Build Brand Loyalty and Achieve Higher Profitability

CPM Marketing Group Offers New Services as Leading CRM Healthcare Provider - Tools Enhance Sales, Marketing, Customer Service - CPM Marketing Group  5/1/2002
Customer Potential Management (CPM) Marketing Group, an international leader of customer relationship management solutions (CRM) for healthcare, has added several new products and services to its leading CRM suite of products for providers, payers and pharmaceutical companies. The additions strengthen CPM's ability to provide unprecedented CRM strategies and results for its more than 100 care delivery organization clients and the healthcare industry.

Airline Automation Inc. Announces Alliance With Ruf Strategic Solutions To Create Airpower Direct(TM) - Customer Data Marts For Air Carriers' CRM Application - Airline Automation  4/30/2002
Airline Automation, Inc. (AAI) announced today the formation of an alliance with Ruf Strategic Solutions� to create AirPower Direct(TM) -- an advanced customer database solution sourced from an airline's reservations (PNRs). AirPower Direct(TM) combines a carrier's passenger and transaction data with proprietary demographic and other external data to provide carriers with a new source of marketing data to grow customer loyalty and improve marketing decisions.

Hutchison 3G Selects Ascential Software For CRM Data Integration - Ascential Software  4/30/2002
Ascential's Enterprise Data Integration Platform to Provide View of Customer Behaviour and Needs - Hutchison 3G UK ("Hutchison 3G"), holder of the United Kingdom's largest spectrum license for third-generation mobile multimedia services, has selected Ascential's DataStage� XE for its CRM (Customer Relationship Management) data integration to provide a more concise view of its customers' behaviour and needs.

Casino Group Upgrades Teradata Data Warehouse, Supports 10 Terabytes of Data and Provides Single View of the Business - NCR Teradata  4/30/2002
Teradata, a division of NCR Corporation (NYSE:NCR), today announced that the Casino Group, an international retailer, has signed a contract to upgrade its Teradata data warehouse. Casino Group currently uses its Teradata data warehouse to support product, customer and store-related decision-making. The upgrade includes hardware, software and associated services and will support 10 terabytes of data, providing the retailer with a single, detailed view of its business operations.