::   Gartner Dataquest Survey Shows 65 Percent of Respondents Plan to Have CRM Initiatives Deployed in Their Company by 2002. Source:  Gartner

::  Companies are investing more than $1.5 billion per quarter on CRM-related applications. Source:  AMR Research

::  Gartner Says a Majority of Businesses Will Underestimate Costs of CRM Projects by as Much as 40 Percent to 75 Percent Through 2006. Large businesses can spend between $30 million and $90 million over a three-year period investing in technology, labor, consulting services and training related to CRM initiatives. Source:  Gartner

::   "For large and midsize enterprises, these CRM software application suites will emerge as the standard for achieving mastery of CRM by 2006. But unless supply chain processes are integrated with CRM, these systems will remain inadequate." CRM suites are combinations that offer elements of sales, marketing and customer service in a unified, preintegrated package. Source:  Gartner

::  Gartner Says More than 50 Percent of CRM Implementations Considered Failures from Customer's Point of View. Source:  Gartner

::  AMR Research Market Survey Reveals Companies Re-Direct ERP Dollars To Fund CRM, SCM, PTX, and Procurement Efforts . Results indicate that spending on ERP applications declined from 42 percent of application budgets in 2000 to 36 percent in 2001 while CRM still consumes 18 percent of the application budget in 2001. Source:  AMR Research

::  Gartner Survey Shows Retailers Identify CRM as Their Top Strategic Initiative for 2001. A total of 52 percent of the respondents rated CRM as their highest business priority while 43 percent of the retailers saw CRM as a moderate business priority, and 5 percent of the retailers rated CRM as a low priority. Source:  Gartner

::  The market for CRM training is expected to grow from  $2.9 billion in 2000 to $11 billion by 2005. Source:  IDC

::  According to IDC, CRM outsourcing/operations management occupies the largest portion of the CRM services market, accounting for $32 billion in revenue in 2000. It is expected to surpass $82 billion in 2005. Source:  IDC

::  IDC Forecasts $148 Billion in CRM Service Revenues by 2005. According to IDC, revenue from this industry will increase at a compound annual growth rate (CAGR) of 25%, from $61 billion in 2001 to $148 billion in 2005. Source:  IDC

::  According to IDC, worldwide Knowledge management (KM) services spending will increase at a compound annual growth rate (CAGR) of 41%, from $2.3 billion in 2000 to $12.7 billion in 2005. Source:  IDC

::  The CRM market consisting of sell side e-commerce applications, marketing and selling and support & service is expected to grow from $14.1 billion in 2001 to $37.8 billion in 2005. AMR Research predicts a 29 percent CAGR over the next five years with channel management, analytics, and content management driving growth. Source:  AMR Research

::  AMR Research predicts total ERP company revenues will grow at a 14 percent CAGR improving to $36 billion in 2005 from $21 billion in 2001. Leading vendors, including SAP AG, Oracle, Peoplesoft, J.D. Edwards, and Geac Computer Corporation, account for 67 percent of total market revenue in 2001. Source:  AMR Research

::  As Business Portals Become New Desktop for Web-connected Professionals, Portal Software Market Will Reach $2 Billion by 2003, says Delphi Group Research. Verity, Plumtree Software Are Segment Leaders in 2000.     Source:  Delphi Group

::  Integrated marketing campaigns incorporating online advertising, promotions and e-mail will top $63 billion by 2005. Source:  Digitrends

::AMR Research Unveils Head-to-Head Comparison of Top Suite CRM Vendors

With Over $1.5 Billion Per Quarter Spent on CRM-Related Applications, Timely AMR Study Provides Guidance for Better and Faster Buying Decisions - The following vendors have participated in the study: E.piphany, Interact Commerce, Nortel Networks, Onyx, Oracle, PeopleSoft, Pivotal, SAP, and Siebel Systems - Source: AMR Research 10/03/2001 >...more

::Is marketing automation the next big thing? - Network World

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