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More Industry Experts

Claudia Imhoff, Ph.D.	President Intelligent Solutions, Inc. *Author of "Corporate Information Factory"*
Don Peppers	Founder Peppers and Rogers Group / Marketing 1to1, Inc. *Coined the phrase "one to one marketing"*
Larry P. English	President and Principal INFORMATION IMPACT International, Inc. *Expert in "Knowledge Management and Information Quality Improvement"*
Martha Rogers Ph.D.	Founder Peppers and Rogers Group / Marketing 1to1, Inc. *Co-Authored five books CRM and One-To-One*
Patricia Seybold	Founder, CEO, and Author Patricia Seybold Group, Inc. *Author of "Customers.com"*

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Business Performance Management

SAS - Cognos - Business Objects
Hyperion - Comshare - PeopleSoft
Gartner - Meta Group

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White Papers

�	CRM Solutions in Regulated Industries - Astea International 4/23/2002
�	White Paper Offers Nine Steps to Predict Returns From CRM Investments - Akibia Consulting 4/3/2002
�	The Mid-Market of Customer Relationship Management Goes Mainstream - FrontRange Solutions 11/1/2001
�	Building Customer Relationships That Last - FrontRange Solutions 9/1/2001
�	DMR Consulting Managing Director of CRM Connie Whitmore shows why it's critical for enterprises to implement CRM: fujitsu.com article - DMR Consulting 8/29/2001

CRM 101 Articles

�	NetSuite Adds Business Intelligence and Analytics To Real-Time Dashboards - 1/22/2004
�	Business Objects' Acquisition of Crystal Decisions Holds Promise - 8/4/2003
�	HYM Press Releases Dick Lee's new book, Strategic CRM: the complete implementation manual - High-Yield Marketing 3/5/2002
�	The Guide to Customer Matching Systems - Raab Associates 2/19/2002
�	The Guide to Customer Management Systems - Raab Associates 2/19/2002

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