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Look at Our BOOK Selections
What's Next in CRM: The Learning Relationship by Aberdeen Group November 2001
What Works: Ten Significant CRM Implementations of 2001 by Aberdeen Group February 2002
The Information Challenge in Customer Relationship Management: Applications: Giga Collaboration by Giga Information Group Inc.
CRM and the New Economy: Keep the Customer in Mind by Giga Information Group Inc.
U.S. CRM Analytical Services Market Forecast and Analysis, 2001-2006 by IDC April 2002
Breaking into the CRM Services Market: Profiles of Emerging CRM Consulting and Implementation Players by IDC
Benchmarking the Adoption of ERM, CRM, Data Warehousing and eBusiness Across Vertical Markets by IDC
Sizing the Opportunity for CRM-Centric Data Warehousing Software and Services by IDC
eCustomer Services: Emerging Models of CRM Outsourcing by IDC
CRM and ASP in the Middle Market: A Window of Opportunity by IDC
Business Performance Management
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